General introduction

Welcome to the website store.bbotech.vn (part of bbotech.vn). We, VIET BAMBOO TECHNOLOGY SOLUTIONS COMPANY LIMITED. , are committed to strictly respecting and protecting your personal information.
This Privacy Policy describes how we collect, use, store and protect your personal information when you access and use the services on our Website. By visiting, registering an account or purchasing on the Website, you agree that you have read, understood and accepted the terms of this Privacy Policy.

 

1. Information We Collect (Purpose & Scope)

 

We collect different types of information to provide and improve our services:

a. Information you provide directly:

• Account and order information (WooCommerce): When you register an account, place an order, or contact support, we collect:

  • Full name
  • Email address
  • Phone number
  • Billing/invoice address (if applicable)
  • Transaction and order history

• Support information: the information you provide (e.g., issue description, attachment files, …).

b. Information generated when you use our products:
Since the products of store.bbotech.vn are Tools, Bots and Automation solutions, we may collect:

• Service usage data: We may collect information about how you interact with our Tools or Bots (e.g., usage frequency, features accessed, error logs).

• Input data: When you use AI Chatbot or Automation solutions, these products may process the data you provide (e.g., customer chat content the chatbot handles, input data for automation processes). We commit to processing this data only as necessary to perform the service you purchased.

c. Information collected automatically (Technical):

• Cookies: As with most WooCommerce websites, we use cookies to maintain the shopping cart, remember login sessions, and analyze traffic.

• Device information: IP address, browser type, operating system.

 

2. Scope of Use of Information

We use the collected information for the following purposes:

• Order processing: Confirming and fulfilling your purchase, granting access/license to our Tools, Bots and Services.

• Product operations: Providing, maintaining and ensuring the stability of our Automation and Chatbot solutions.

• Customer support: Responding to requests, resolving issues and providing technical assistance.

• Service improvement: Analyzing usage data to better understand customer needs, from which we optimize products and develop new features.

• Communication and marketing: Sending important notices (maintenance, security updates) and marketing information (promotions, newsletters) if you have agreed to receive them (you always have the right to opt-out).

• Legal compliance: Fulfilling legal, accounting obligations and resolving disputes.

 

3. Data Retention Time

We will store your personal information for the time necessary to fulfil the purposes described in this Policy, unless the law requires or allows longer storage (for example: tax/accounting obligations).
Account information will be maintained as long as you keep your account on store.bbotech.vn. Order data (excluding sensitive payment information) will be retained in accordance with accounting law.

 

4. Information Sharing (Third-parties)

We commit that your Input Data remains strictly confidential (we do not sell, rent, or trade it) and is not used to train public AI models or shared with third parties, except as strictly necessary to provide the service. We only share information in the following circumstances:

• Payment Processors: We utilize trusted third-party payment services to process transactions securely. We DO NOT store your credit card, e-wallet, or banking details. Necessary transaction data (such as email, order amount, and billing information) may be shared with these providers solely for processing payments, fraud prevention, and compliance purposes. Their handling of your data is governed by their respective privacy policies.
• Infrastructure providers: Your data may be hosted on servers of cloud service providers or data centres that we use to operate the Website and services. These providers are bound by strict security agreements.
• When integrating services (at your request): If you purchase a custom Automation solution requiring integration with third-party platforms (e.g., Google Sheets, Zalo, Facebook Messenger, your CRM), we will only perform connection and data exchange with your explicit request and consent.
• Legal requirements: If requested in writing by competent state authorities.

 

5. Data Security

We apply appropriate technical and organisational measures to protect your personal information:

• Use SSL encryption (HTTPS) throughout the Website.

• Monitor and control internal access to data systems.

• Perform data backup and recovery procedures.

• For payment information, we comply with industry security standards (such as PCI-DSS when applicable).

 

6. Data Subject Rights (Your Rights)

You have the following rights regarding your personal information:

• Right of access: You may review your personal information in “My Account”.

• Right to rectification: You may update or correct any inaccurate information.

• Right to withdraw consent: You may withdraw your consent to receive marketing emails at any time.

• Right to erasure (“Right to be forgotten”): You may request that we delete your account and related personal information, except for information we are obliged to retain under law.

• Right to lodge a complaint: You may file a complaint with the relevant supervisory authority if you believe your privacy rights have been violated.

 

7. Use of Cookies

Our Website uses the following types of cookies:

• Essential cookies (WooCommerce): Necessary to maintain your shopping cart and login session.

• Analytical cookies (e.g., Google Analytics): Help us understand how visitors interact with the Website to improve experience (this data is usually anonymised).
  You can manage or delete cookies via your browser settings. However, disabling essential cookies may cause some Website functions (such as cart) to stop working.

 

8. Changes to the Privacy Policy

This Privacy Policy may be updated over time to reflect changes in our operational practices or legal requirements. Any significant changes will be notified by email or via a clear notice posted on the Website.

 

9. Contact Information

If you have any questions, concerns or requests about this Privacy Policy, please contact us at:

• Email: support@bbotech.vn

• Hotline: 0797467390

• Address: 3 Ta Hien Street, Cat Lai Ward, Ho Chi Minh City, Vietnam