Installation and Usage

Question 1: How do I install the plugin / workflow?

You just need to download the file, import it, or install it following the included detailed instructions. After configuring the required information (API key, webhook, email…), the product will work immediately.

Question 2: Is there any documentation available?

Yes. Each product comes with detailed documentation, videos, or practical examples to help you follow along easily.

Question 3: Can I customize the workflow / plugin?

Absolutely. You can modify the logic, interface, or extend additional features to suit your specific needs.

Question 4: Do I need programming knowledge?

Not required. The product is designed to be easy to use. However, having basic technical knowledge will help you take advantage of more advanced features.

Question 5: Do I need to pay a recurring fee?

Customer Support

Question 1: How can I get support?

You can contact us via email at support@bbotech.vn, use the support form on the contact page, or chat with us through the chatbot on the website for quick assistance.

Question 2: What is the support response time?

Typically, you will receive support within 24–48 business hours.

Question 3: Do you offer custom development services?

Yes. We provide custom development services upon request, and pricing will be quoted accordingly.

License and Usage

Question 1: Can I use the product (chatbot widget) on multiple websites?

Yes. You can use it on multiple websites (single-site, multi-site).

Question 2: Can I resell or share the product?

No. Reselling or sharing the product in any form is not permitted.

Payment and Refunds

Question 1: What payment methods are supported?

We support multiple payment methods such as bank transfer or online payment gateways.

Question 2: Is there a refund policy?

Yes. Please review the detailed refund policy on the website before making a purchase.

Security and Data

Question 1: Is my data secure?

We do not store your sensitive data. All connections follow security best practices and depend on the systems you use.

Question 2: Does the chatbot store conversation content?

Conversation storage is optional and can be enabled or disabled based on your configuration.

Expansion Policy

Question 1: Can I upgrade or add more features in the future?

Yes. You can upgrade when new updates are released. You will not incur additional costs for updates to products you have already purchased.

Question 2: Is there a development roadmap?

Yes. We regularly update our roadmap and listen to user feedback to improve the product.